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Independent consumer protection publication Educational guidance — not legal or financial advice

Prevention

Stay Safe

Most scams succeed because they create urgency or exploit trust. These practical steps help you recognize threats and protect your information.

Defense in depth: layers that actually work

Most scams fail when one simple habit breaks the script — verifying out-of-band, refusing gift-card payments, or hanging up and calling back on a published number. Think in layers: spot the message, protect accounts, verify payments, and report quickly when something feels off.

Fraud spikes during tax season, holidays, and major news events. Scammers also exploit new channels — AI voice cloning, QR stickers on parking meters, and fake delivery texts — but the payment request is usually familiar: urgency plus an irreversible method.

Use the checklists below as a household reference. Pair them with our scam types library when you need deeper guides on Zelle fraud, romance scams, government impersonation, or marketplace fraud.

Social media & marketplace fraud: See our guides on Facebook Marketplace scams, holiday shopping fraud, and smishing examples.

Spot suspicious messages & websites

Protect your accounts & devices

  • Use unique, strong passwords and enable two-factor authentication on email, banking, and social accounts.
  • Keep your operating system, browser, and apps updated.
  • Do not share verification codes, PINs, or remote desktop access with anyone.
  • Consider a password manager and a credit freeze if your identity may be compromised — see what to do if you gave your SSN to a scammer.

Safe payment practices

Zelle & payment apps: Your bank will never ask you to Zelle money to reverse fraud. See our Zelle scam guide and Venmo & Cash App scams.

  • Never pay with gift cards, wire transfers, or cryptocurrency for goods, services, taxes, or "fees."
  • Read realistic recovery options before paying anyone who promises refunds.
  • Use credit cards for online purchases when possible — stronger fraud protections than debit.
  • Verify seller identity on marketplaces before paying outside the platform.

If you encounter a scam attempt

  1. Stop — do not send money or share more information.
  2. Document — save screenshots, URLs, phone numbers, and messages.
  3. Reportfile a report and contact local authorities.
  4. Secure — change passwords, contact your bank, and enable 2FA.

For a full recovery guide, visit our step-by-step help hub.